Frequently asked questions
Apps, headsets, privacy, file ownership, languages and getting a tour built for you.
Does my client need an app or an account?
No. The tour opens from the link in the browser of a phone, tablet, computer or VR headset. Clients only type their name and email if they send a request, a comment or an approval.
Do I need a VR headset?
No. Most clients walk tours on a phone or computer. A headset adds real scale; see Open a tour in a VR headset.
Which 3D files can I upload?
GLB, FBX, DAE, IFC (BIM), OBJ and STL, or a ZIP with the model and its textures, up to 200 MB. See Supported files, sizes and units.
Can you build the tour for us?
Yes. Send us your model or drawings through the contact form, and we will build the tour for you.
Who can see my tours?
Only people who have the private link, plus you and your team. Tours are not listed on our site or in search engines. See Share link, QR code and embed.
What happens to my models and my clients’ details?
Your models are used only to show your tours. Requests, comments and approvals are visible to you and your team. Our Privacy Policy and Terms of Service say how data is stored and handled.
Which languages do tours speak?
Tours can be in English, French or Persian; you choose per tour. The studio and this help center are in English and Persian.
Can I try before paying?
Yes. The free plan has one active tour with no time limit and no card. See Plans and limits.
Can I update a tour after I have sent the link?
Yes. Edit and save: the same link shows the new version. Your client does not need a new link.
Can clients see prices?
Only the prices you type: per style and per client choice. Leave them empty to show no prices. See Client choices and prices.
Does the tour work offline?
It needs a connection to open. Once loaded, walking around does not download anything more until you switch to a style not yet opened.
Can several people work in one studio?
Yes, on the Studio and Developer plans. See Invite your team.