Upload and conversion problems
What each upload message means and how to fix it: size, file type, missing textures, quota.
Most upload problems come from the file type, the size or missing textures. Find the message you see below.
Messages and what to do
| Message | What to do |
|---|---|
| No 3D model found. | The file is not one we can read, or the ZIP has no model in it. Upload GLB, FBX, DAE, OBJ or STL, or a ZIP with one of them. Native .skp, .rvt, .max or .3dm files need exporting first; see Supported files. |
| This file could not be read. | The file is damaged or uses a feature the converter does not support. Export again, as FBX or DAE, or as GLB if your tool can. |
| n textures were not in the upload | The model refers to image files you did not include. Put the model and its texture folder in one ZIP and upload the ZIP. Or continue: the surfaces get plain colours, and you can dress them with Finishes. |
| This is not a valid GLB (glTF 2.0) file. | The .glb is damaged or is glTF 1.0. Export it again with a current exporter. |
| Files up to 200 MB are accepted… | The file is over 200 MB. Remove what visitors do not see and reduce texture sizes; see Get your model ready to walk. |
| Even after optimizing it is … MB | Each model can be up to 40 MB after optimizing. Simplify furniture, cut hidden parts or split a large plan into several spaces. |
| Your storage quota is full. | Your plan’s model storage is used up. Delete tours or styles you no longer need, or see Plans and limits. |
| You have reached the tour limit of your plan. | Delete a tour or move up a plan. |
| Your plan allows up to n styles per space. | Remove a style, use client choices instead, or move up a plan. |
| Please wait until the models finish uploading, then save. | A model is still uploading. Wait for ✓ Model uploaded on every style. |
| Space …, style … has no model yet. | Upload a model for that style, or remove the style with ×. |
| That did not work. Please try again. | Usually a dropped connection. Try again; if it repeats, reload the studio and check that you are still signed in. |
It uploaded, but looks wrong
- Tiny or huge: the wrong unit was chosen. Upload again and pick the unit that gives the real size.
- On its side: upload again and tick It is lying on its side: stand it upright.
- Black, white or missing textures: textures were not included; zip them with the model.
- See-through walls from one side: reversed faces in the model; fix them in your design software.
- Very slow to open: see A tour is slow or does not open.
Still stuck? Send us the file and we will look at it, or build the tour for you.