Comments on the model

Comments let your client put a note on an exact spot of the model: this shelf lower, that wall in a lighter colour. You answer in the same place and mark each one resolved, so feedback stops getting lost in long email threads.

How a client comments

1. In the tour, select Comments, then + Add a comment.
2. Tap the spot the comment is about: a wall, a cabinet, a piece of furniture. (Esc cancels.)
3. Write the comment and a name, and select Post comment. A picture of what they were looking at is attached automatically; they can untick Attach a picture of this view.

The comment appears as a marker in the model and in the Comments list. Everyone with the tour link sees the comments.

Answer and resolve

We email you when a client comments. On the Tours tab, the tour card shows Comments with the number still open; it opens the tour at the comments.

• Open a comment to see the picture of the view it was written from (select it for full size), and use Reply. Your replies are marked Designer.
• When it is dealt with, select Mark resolved. Reopen brings it back.
• Delete removes a comment, for example one posted by mistake.

Good to know

• A comment stays on its spot when you upload a new model for the style, so you can check the change where it was asked for.
• A tour holds up to 400 comments.
• When the design is agreed, ask the client to use Approve design. See Design approval and its record.